Risk Warning: Trading financial products on margin carries a high degree of risk and is not suitable for all investors. Losses can exceed the initial investment. Please ensure you fully understand the risks and take appropriate care to manage your risk.

Clients Services Specialist (Futures and Options)

Full-time | Limassol, Cyprus
Who we Are?
Tickmill is a global group of companies, offering trading services catered to the needs of the most sophisticated retail and institutional clients around the world. Our prime focus is on Futures, Options, and CFDs on Forex, Stock Indices, Commodities, and Bonds. We take pride in being one of the fastest-growing brokers in the world processing monthly more than $140 billion in trading volume. We base our success on excellent customer support, transparency in communication, care, and our highly qualified employees, who strive to deliver excellence at all levels. In our turn, we keep our team members’ motivation at the heart of our strategy, striving to deliver excellent work conditions for everyone.

Responsibilities:
  1. Engage with customers in more than 200 countries daily.
  2. Respond to customer queries through phone, live chats, and emails.
  3. Support the growth of our Futures and Options Products, by providing timely and high quality of service.
  4. Gain a deep understanding of trading services and ETD products, through carefully selected and continuous training opportunities.
  5. Work with an excellent team of professionals with a deep understanding of the market.
Requirements:
  1. Experience in a Client Support role within the FX industry.
  2. Excellent command of English language, both written and oral.
  3. College or University Degree in any field.
  4. Commitment to providing excellent customer support.
  5. Any extra knowledge of any language will be an advantage.
  6. An understanding of financial products and ETDs such as Futures & Options will be an advantage.
  7. Organized, diligent, and detail-oriented.
  8. Positive can-do attitude.
  9. High level of work ethic.
  10. Excellent team player.

Client Services Specialist will require working on morning and afternoon shifts on a weekly basis, and public holidays on rotation.

Benefits:
  1. A Unique opportunity for a career in a global, fast-growing company.
  2. Attractive compensation package.
  3. Discretionary Bonuses to reward exceptional performance.
  4. Modern and professional work environment.
  5. Medical Insurance Cover from 1st day of induction, which includes Dental Care.
  6. Provident Fund Scheme.
  7. 13th Salary.
  8. Birthday Half Day off.
  9. Free Gym for all employees of Tickmill at the Sanctum Spa & Fitness (Limassol Marina).
  10. Quarterly/Semestrial Team Activities for all the Company.
  11. Opportunities to learn and grow through our “Employee Training & Development program”.
  12. Loyalty Bonuses.
Interested in this position? Forward your CV to careers@tickmill.com
*Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.